Refunds & Returns Policy

Aligned Brand Co.

Effective Date: May 26, 2026

Thank you for choosing Aligned Brand Co.. We value transparency, professionalism, and client satisfaction. Please review the following Refunds & Returns Policy carefully before purchasing any services or digital products.

By purchasing from Aligned Brand Co., you agree to this policy.

1. Digital Products

Due to the nature of digital products, all sales are final.

This includes, but is not limited to:

• Digital downloads
• Templates
• Brand guides
• Workbooks
• Toolkits
• Strategy documents
• Canva resources
• Courses
• Educational materials
• PDFs and downloadable content

Once access has been granted or files have been delivered, we do not offer refunds, exchanges, or returns.

2. Custom Services

Custom services may include:

• Brand audits
• Consulting
• Marketing strategy
• Creative direction
• Content development
• Website reviews
• Brand positioning
• Advisory sessions
• Done-for-you branding or marketing support

Because these services involve time, expertise, research, and strategic work, payments for completed work are non-refundable.

3. Deposits and Retainers

Certain projects may require:

• Deposits
• Retainers
• Upfront milestone payments

Unless otherwise stated in a written agreement:

• Deposits are non-refundable
• Retainers secure scheduling and availability
• Work already completed or in progress is non-refundable

If a client cancels a project after work has begun, Aligned Brand Co. reserves the right to retain payment proportional to work completed.

4. Subscription or Membership Services

If Aligned Brand Co. offers memberships, subscriptions, or recurring services in the future:

• Clients may cancel future renewals at any time
• Previously billed periods are non-refundable
• Access remains active until the end of the billing cycle unless otherwise stated

5. Exceptional Circumstances

We understand situations may arise that require review.

Refund requests may be considered on a case-by-case basis in limited circumstances, including:

• Duplicate purchases
• Technical delivery issues that cannot be resolved
• Accidental billing errors

Approval of any refund remains at the sole discretion of Aligned Brand Co.

6. Chargebacks

Initiating a chargeback without first contacting us to resolve the issue may result in:

• Suspension of services
• Revocation of access to digital products
• Permanent refusal of future services

We encourage clients to contact us directly so we can attempt to resolve concerns professionally and fairly.

7. Client Responsibility

Clients are responsible for reviewing:

• Product descriptions
• Service details
• Deliverables
• Pricing
• Timelines

before purchasing.

Questions should be submitted prior to payment.

8. Delivery of Digital Products and Services

Digital products are typically delivered electronically through:

• Download links
• Email
• Shared folders
• Platform access

Custom service timelines may vary depending on project scope, communication responsiveness, and revision requests.

Aligned Brand Co. is not responsible for delays caused by incomplete client communication or delayed approvals.

9. Contact Information

For questions regarding this Refunds & Returns Policy, please contact:

Aligned Brand Co.

Website: alignedbrandco.com

Email: [email protected]